Q. We're having a problem with some kids hanging around inside and outside our convenience store. When we ask them to leave, they either ignore us or give us a hard time. When we call the police, they leave, then return shortly thereafter. I think itís a game to them. They make our employees nervous and Iím afraid theyíre discouraging customers. What can we do?

A. There are several courses of action you can consider and based on your knowledge of the situation determine which you think will work for you. If possible try the least severe and inexpensive actions first and try to resolve the matter before going to step 4.

1. Try to determine if there is a "leader" of the group and arrange to hold a private conversation with him. In a non-threatening manner explain your concerns and seek his understanding of the problem. Ask for his help in getting the group to assemble away from the immediate vicinity of the store. Let him know that their business is appreciated but once a purchase is made to please move on and not loiter.

2. If that doesnít work and you know some of the parents of the kids, contact them and ask for their help. Again explain the problem and consequences, in a non-threatening way, and seek their advice and assistance. It may be that they frequent your store and, for their own self-interest, want to help resolve the problem.

3. If progress hasnít been made, contact the local police and constable precinct offices and request additional "ride bys" and general police presence in the area. If they will do this on a rather frequent basis, their presence may be enough to cause the group to move elsewhere.

4. If all else fails, contract for a security service or an off duty officer that would result in having someone on site during the times when the loitering is at itís worst. This will prove to be rather costly, but if nothing else has worked, it may be what is needed to save your business.